Privacy Policy

Effective Date: May 20, 2026  |  Last Updated: May 20, 2026

1. Introduction and Who We Are

Welcome to Hangry Joe's. We are a food service business operating in the United States, committed to protecting the privacy and personal information of every customer, visitor, and user who interacts with our digital and physical services. This Privacy Policy applies to all information collected through our website (hangryjoes-eat.digital), mobile applications (if applicable), online ordering systems, loyalty programs, email communications, and any other services we offer (collectively referred to as the "Services").

At Hangry Joe's, we understand that your personal information is valuable and that you trust us to handle it responsibly. We take that trust seriously. This Privacy Policy is designed to be transparent about our data practices so that you can make informed decisions about sharing your information with us.

By accessing or using our website or Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our Services immediately.

For any questions, concerns, or requests related to this Privacy Policy, you may contact us at:

• Business Name: Hangry Joe's
• Website: hangryjoes-eat.digital
• Email: [email protected]

2. Applicable Laws and Legal Framework

As a business operating in the United States, Hangry Joe's complies with all applicable federal and state privacy laws, including but not limited to:

• The California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA), which provide specific rights to California residents regarding their personal information.
• The Federal Trade Commission Act (FTC Act), which governs unfair or deceptive practices in commerce, including those related to data privacy and security.
• The Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under 13 years of age.
• The CAN-SPAM Act, which sets rules for commercial email and gives recipients the right to stop receiving emails.
• State-specific privacy laws applicable to our business location and operations, as well as any other relevant federal regulations.

We continually monitor changes in privacy legislation and update our practices accordingly to ensure ongoing compliance.

3. Information We Collect

We collect various types of information in connection with your use of our Services. The categories of personal information we collect include the following:

3.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or otherwise interact with our Services, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street, city, state, ZIP code)
• Date of birth (for age verification or promotional purposes)
• Username and password for account access
• Payment information (credit/debit card numbers, billing details — processed through secure third-party payment processors)

3.2 Order and Transaction Information

When you place a food order through our website or mobile application, we collect:

• Items ordered, including customizations and special instructions
• Order history and frequency
• Delivery address and preferences
• Payment confirmation details and transaction IDs
• Preferred pickup or delivery times
• Promotional codes or loyalty points redeemed

3.3 Usage and Behavioral Data

As you navigate our website and digital Services, we automatically collect certain technical information, including:

• Pages visited and time spent on each page
• Clickstream data and navigation paths
• Search queries submitted on our website
• Menu items viewed and added to cart
• Links clicked within emails or on our website
• Frequency and duration of visits
• Referring URLs and exit pages

3.4 Device and Technical Information

We collect device-specific information when you access our Services, including:

• IP address and general geographic location derived from your IP address
• Browser type and version
• Operating system and device type (desktop, tablet, mobile)
• Device identifiers and mobile advertising IDs
• Screen resolution and language settings
• Internet service provider (ISP)
• Time zone settings

3.5 Location Information

With your permission, we may collect precise geolocation data from your device to provide location-based services, such as finding the nearest Hangry Joe's location, estimating delivery times, or confirming delivery addresses. You may disable location services at any time through your device settings, though this may limit certain features of our Services.

3.6 Communications and Feedback

When you contact us directly, participate in surveys, submit reviews, or engage with our customer support team, we may collect:

• Content of messages, emails, or chat conversations
• Customer reviews and ratings
• Survey responses and feedback forms
• Social media interactions and messages
• Complaint records and resolution history

3.7 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to collect data about your interactions with our Services. For detailed information on our use of cookies, please refer to Section 9 of this Privacy Policy. You may also review our dedicated Cookie Policy for more comprehensive details.

3.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or log in via social media)
• Third-party food delivery platforms and aggregators
• Marketing partners and analytics providers
• Loyalty program partners
• Publicly available databases

4. How We Use Your Information

Hangry Joe's uses the personal information we collect for a variety of legitimate business purposes. We only use your information in ways that are consistent with this Privacy Policy and applicable law.

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup arrangements
• Creating and managing your customer account
• Sending order confirmations, receipts, and delivery updates
• Facilitating payment processing through secure third-party payment gateways
• Providing customer support and resolving disputes or complaints
• Managing loyalty rewards, discount codes, and promotional offers

4.2 Website and Service Improvement

• Analyzing how users navigate and interact with our website and app
• Identifying technical issues, bugs, and performance bottlenecks
• Conducting A/B testing and user experience research
• Developing new features, menu items, and service offerings based on user behavior
• Monitoring and ensuring website security and integrity

4.3 Marketing and Promotional Communications

With your consent or where permitted by applicable law, we may use your information to:

• Send promotional emails, text messages, and push notifications about new menu items, limited-time offers, and special discounts
• Personalize marketing messages based on your order history and preferences
• Deliver targeted advertisements through third-party advertising networks
• Invite you to participate in surveys, contests, and loyalty programs
• Provide location-based promotions and offers relevant to your area

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, replying "STOP" to any text message, or by contacting us directly at [email protected].

4.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or law enforcement agencies
• Enforcing our Terms of Service and other applicable policies
• Protecting the rights, property, and safety of Hangry Joe's, our customers, and the public
• Detecting, preventing, and investigating fraud, security incidents, and other harmful activities

4.5 Business Operations and Analytics

• Conducting internal research and data analysis to understand customer trends
• Forecasting demand and managing inventory for our food operations
• Evaluating the effectiveness of our marketing campaigns
• Preparing aggregated, anonymized reports for business planning purposes
• Facilitating business transactions such as mergers, acquisitions, or restructurings

5. Sharing Your Information with Third Parties

Hangry Joe's does not sell your personal information to third parties for their own commercial purposes. However, we do share your information with trusted partners and service providers under specific circumstances as described below.

5.1 Service Providers and Vendors

We share personal information with third-party companies and individuals who assist us in operating our business and delivering our Services. These service providers are only permitted to use your information as necessary to perform their designated functions and are contractually obligated to protect your data. Categories of service providers include:

• Payment processors (e.g., Stripe, Square, PayPal) for secure transaction processing
• Delivery and logistics partners who facilitate order fulfillment
• Cloud hosting and IT infrastructure providers who store and manage our data systems
• Email marketing platforms used to send promotional and transactional communications
• Analytics providers (e.g., Google Analytics) who help us understand website usage
• Customer support software providers for managing inquiries and complaints
• Advertising networks for delivering targeted digital advertisements

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required by law or when we believe, in good faith, that disclosure is necessary to:

• Comply with a court order, subpoena, legal process, or government regulation
• Respond to a lawful request by public authorities, including national security or law enforcement agencies
• Protect and defend the rights and property of Hangry Joe's
• Prevent or investigate potential wrongdoing in connection with our Services
• Protect the personal safety of users, customers, or the general public

5.3 Business Transfers

In the event that Hangry Joe's undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and inform you of any choices you may have regarding your information.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. This type of data sharing does not constitute a disclosure of personal information.

5.5 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy when we have obtained your explicit prior consent to do so.

6. Data Security

Hangry Joe's takes the security of your personal information seriously and implements a variety of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction.

6.1 Technical Safeguards

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive data, including payment information, is encrypted at rest and in transit.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and real-time intrusion detection tools to identify and respond to potential threats.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions. Multi-factor authentication is used for administrative access.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and remediate potential weaknesses in our systems.

6.2 Administrative Safeguards

• Employee training on data privacy and security best practices
• Confidentiality agreements with all staff and contractors who handle personal data
• Data minimization practices — we only collect information that is necessary for our stated purposes
• Incident response procedures to address data breaches promptly and in accordance with applicable law

6.3 Payment Security

Hangry Joe's does not directly store complete credit or debit card numbers on our servers. All payment transactions are processed by PCI DSS-compliant third-party payment processors. We store only tokenized or partial payment information necessary for transaction reference purposes.

6.4 Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including any state-specific data breach notification requirements.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Hangry Joe's respects and honors these rights in accordance with applicable law.

7.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

7.2 General Rights for All Users

Regardless of your state of residence, Hangry Joe's provides all users with the following rights:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we update or correct inaccurate information in your account or profile.
• Deletion: You may request the deletion of your account and associated personal data, subject to legal retention requirements.
• Opt-Out of Marketing: You may opt out of marketing communications at any time without affecting our ability to send you service-related communications.
• Withdraw Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time.

7.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected] — subject line: "Privacy Rights Request"
• Website: hangryjoes-eat.digital (through our contact form)

We will acknowledge receipt of your request within 10 business days and fulfill verified requests within 45 calendar days as required by California law, with the possibility of a one-time 45-day extension if reasonably necessary. We may need to verify your identity before processing your request. We will not charge a fee for reasonable requests but reserve the right to charge a reasonable fee for excessive, repetitive, or manifestly unfounded requests.

8. Data Retention

Hangry Joe's retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods by Data Category

When personal information is no longer needed for the purposes for which it was collected, we securely delete or anonymize it in accordance with our data retention procedures.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and deliver relevant content and advertisements. By using our website, you consent to our use of cookies in accordance with this section and our full Cookie Policy.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic functioning of our website, including maintaining your shopping cart and session authentication. These cannot be disabled.
• Performance and Analytics Cookies: Used to collect information about how visitors use our website (e.g., Google Analytics), helping us improve our site's performance and content.
• Functional Cookies: Remember your preferences and settings, such as language, location, and saved menu favorites.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests, both on our website and third-party platforms. These cookies track your browsing behavior across websites.
• Social Media Cookies: Placed by social media services to enable sharing features and track social media interactions with our content.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality of our website and your user experience.

You may also opt out of interest-based advertising by visiting:

• Digital Advertising Alliance Opt-Out (optout.aboutads.info)
• Network Advertising Initiative Opt-Out (optout.networkadvertising.org)
• Google Analytics Opt-Out: Google Analytics Opt-Out Browser Add-on

For complete details on our cookie practices, please refer to our Cookie Policy available on our website at hangryjoes-eat.digital.

10. Children's Privacy

Hangry Joe's Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA).

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take prompt steps to delete such information from our systems. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will work to address your concerns as quickly as possible.

We encourage parents and guardians to monitor their children's online activities and to help enforce this Privacy Policy by instructing their children never to provide personal information through our website or Services without parental permission.

11. International Data Transfers

Hangry Joe's is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers may operate in other countries, which means your personal information may be transferred to, stored in, or processed in countries outside of the United States.

If your personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Entering into data transfer agreements with our service providers that include standard contractual clauses or equivalent data protection measures
• Working only with service providers that maintain adequate privacy and security standards equivalent to those required under U.S. law
• Reviewing the data protection practices of international service providers before entering into agreements with them

By using our Services, you acknowledge and consent to the transfer of your personal information to the United States and, in some cases, to other countries as described in this section.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and external services that are not owned or controlled by Hangry Joe's. These may include food delivery platforms, payment processors, social media integrations, and partner websites.

We are not responsible for the privacy practices of these third-party websites or services. When you click on a link to a third-party site, their privacy policy — not ours — governs the collection and use of your personal information. We strongly encourage you to review the privacy policies of any third-party websites you visit before providing any personal information.

The inclusion of any third-party link on our website does not constitute an endorsement by Hangry Joe's of that website, its content, or its data practices.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked across websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not alter its data collection or use practices in response to DNT signals from your browser.

However, you may use the cookie management and opt-out mechanisms described in Section 9 of this Privacy Policy to limit tracking on our website.

14. Marketing Communications

Hangry Joe's may send you promotional and marketing communications, including emails, text messages (SMS), push notifications, and postal mail, to keep you informed about new menu items, special promotions, seasonal offers, loyalty program updates, and other relevant news.

14.1 Email Marketing

By providing your email address during account registration or order placement, you consent to receive transactional emails related to your orders. With your separate consent, you may also receive promotional emails. You may unsubscribe from promotional emails at any time by:

• Clicking the "Unsubscribe" link found in the footer of any promotional email
• Logging into your account and updating your communication preferences
• Contacting us at [email protected]

14.2 SMS and Text Message Marketing

If you have opted in to receive text message communications from Hangry Joe's, you may opt out at any time by replying "STOP" to any text message we send. You may reply "HELP" for assistance. Message and data rates may apply based on your mobile carrier plan.

14.3 Compliance with CAN-SPAM Act

All commercial email communications from Hangry Joe's comply with the requirements of the CAN-SPAM Act, including accurate "From" and "Subject" fields, a physical address in each email, and a clear mechanism to opt out of future communications. We honor opt-out requests within 10 business days.

15. How to File a Complaint with a Data Protection Authority

If you believe that Hangry Joe's has not adequately addressed your privacy concerns or has violated your privacy rights under applicable law, you have the right to file a complaint with the appropriate regulatory authority.

15.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

15.2 All U.S. Residents

For general privacy and consumer protection concerns at the federal level, you may contact the Federal Trade Commission (FTC):

• FTC Complaint Center: ftc.gov/complaint
• Phone: 1-877-382-4357

15.3 Internal Resolution

Before filing an external complaint, we encourage you to contact us directly. We are committed to resolving privacy concerns quickly and fairly. You can reach our privacy team at [email protected]. We aim to respond to all privacy-related inquiries within 5 to 10 business days.

16. Changes to This Privacy Policy

Hangry Joe's reserves the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our website at hangryjoes-eat.digital with a revised "Last Updated" date
• Send an email notification to registered account holders if the changes are significant
• Display a prominent notice on our website homepage or ordering platform for a reasonable period following the update

Your continued use of our Services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, please discontinue your use of our Services and contact us to request deletion of your personal information.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

17. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, our data practices, or how we handle your personal information, please do not hesitate to contact us. We take all privacy inquiries seriously and are committed to providing timely, helpful responses.

When contacting us about a privacy matter, please provide the following information to help us process your request efficiently:

• Your full name and contact information
• A clear description of your inquiry, request, or complaint
• The specific right or concern you wish to address
• Any supporting documentation or reference information

We may need to verify your identity before fulfilling certain requests to protect your personal information from unauthorized access or disclosure. Identity verification may include confirming your email address, account credentials, or other identifying details.

Hangry Joe's Privacy Policy — Effective Date: May 20, 2026. This policy supersedes all prior versions of the Hangry Joe's Privacy Policy. © 2026 Hangry Joe's. All rights reserved.